technical writer
Posted on
October 11, 2024
by
Employer details
Lenbrook Group of Companies
Job details
*TECHNICAL WRITER - SMART CONSUMER ELECTRONICS *
Lenbrook isn?t just another job ? it?s a career. For more than 40 years we?ve been a leader in developing premium consumer and commercial audio brands, a distributor of specialty consumer electronics and commercial communications channels and a business developer around new wireless technology platforms. Lenbrook believes in rewarding outstanding work, developing employees? careers and building long-term relationships with our customers. It?s fun, supportive, competitive and a great place to grow your career.
At our Pickering location we are looking for a Technical Writer to join our dynamic team. The successful candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner.
The ideal applicant will be someone with a strong technical ability specifically with consumer grade home audio electronics, and patience dealing directly with non-technical end-customers. They should be able to successfully balance a high volume of tasks within tight deadlines. They will be analytical with a strong technical aptitude to grasp complex technologies. Home network and streaming technology for the consumer market is a definite asset.
*A day in the life:*
· Research, develop, generate, and revise technical documents and documentation, including online knowledge base articles, according to established standards.
· Ability to quickly learn and adapt technology, tools, and processes in a fast-paced environment.
· Work with technical resources to improve document quality and usability.
· Ability to exercise judgment, within defined procedures and practices, to determine appropriate job actions.
· Ability to identify the moderately complex information needs of a target audience and organize and develop documentation plan to addresses needs.
· Contribute to initiatives that help improve content quality and usability.
· Successful completion of several writing projects.
· Report failures and trends to product development staff, to resolve problems.
· Monitor and maintain technical issues in an existing database to track progress and accumulate knowledge base of new technology.
· Diagnoses streaming device problems
· Evaluate field test samples.
*What you bring to the team:*
· Degree or diploma from a recognized post-secondary institution.
· Experience in using XML based authoring tools.
· Intermediate to Advanced knowledge of MS Word. Fluent in MS PowerPoint and MS Excel.
· Excellent verbal communication ability in a professional environment.
· Outstanding written communication ability in a consumer facing environment.
· Experience working in agile rapid development methodologies.
· Strong technical aptitude to grasp complex technologies.
· Solid track record of helping novice technology users understand and enjoy new technology in an end-customer facing environment.
· Experience with consumer electronics or professional audio equipment.
· Empathetic understanding of non-technical consumers when dealing with technology issues.
· Understand the importance of confidentiality in new product development.
· Passionate and driven toward product reliability and quality.
*Nice to haves:*
· Ability to read and understand electronic schematic layouts.
· Experience using Zendesk Guide and Gather.
· HTML5, CSS and other Web Development skills.
· Familiarity with APIs.
· Experience with streaming media, internet radio and emerging audio cloud service technologies.
· Experience with consumer-facing environments such as retail or call centre environments.
*We?ve got you covered:*
We offer a comprehensive benefits package that includes extended health, prescription, vision and dental coverage, vacation time and more.
In accordance with the Ontario Human Rights Code, the
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LocationPickering, ON
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Workplace information
On site
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Salary$55,000 to $60,000YEAR annually
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9483920831
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