receptionist
Posted on
October 17, 2024
by
Employer details
Yorkdale Dufferin Mazda
Job details
The Receptionist is responsible for the dealerships telephone communications and reception. S/he accepts and directs incoming calls, takes detailed messages, and provides callers with information in a courteous and professional manner. S/he is the dealership?s front-line contact with the public and must represent the dealership in a professional, and friendly manner at all times.
*Core Accountabilities*
* Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner.
* Take detailed messages.
* Distributes mail/faxes and coordinates all courier pickups.
* Respond to emails in a timely manner.
* Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
* Acquire knowledge about the dealership, in order to be able to respond to inquiries for general information.
* Answer customer inquiries or direct customer to appropriate personnel
* Maintain the cleanliness of the reception area and customer waiting area.
* Update and distribute dealership telephone listings when necessary.
* Close the transaction machine every morning if necessary.
* Perform various clerical and administrative duties as requested.
* Handling of Dealer Trade invoicing (done through 180 & ADP/CDK).
* Co-ordination of Dealer Trade pick-ups.
* Daily check on vehicle arrivals to see if any car that have arrived are sold via AIM
* Inventory maintenance; ADP/CDK and 180 must match AIM Inventory Report. Base prices and options must be accurate.
* Stock in all arrived stock/sold units delivered by (new vehicles), and vehicles coming from Manheim, Openlane, and various other sources of Pre-owned Vehicles.
* Daily licensing (if necessary) ? make sure all required licensing is done on time and all documents that are required are done.
*Requirements*
* Excellent communication skills and customer service, including written and verbal skills to communicate with all levels of the organization and its executive team.
* High school diploma or equivalent.
* Previous experience as a reception/customer service role.
* Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
* Experience operating a multi-line telephone system.
* Ability to prepare business memos, letters, etc.
* Strong knowledge of Microsoft Office products, including Excel and Word.
* Ability to maintain filing systems and database.
* Professional appearance & friendly disposition.
* Ability to work efficiently in a high-pressure environment.
*Working Conditions*
* Manual dexterity required to use desktop computer and peripherals
* Fast paced dealership
* Varying work hours including evenings and weekends
* Long periods of sitting
* Bending, stretching and reaching
* Spending a great deal of time on the telephone
Job Types: Full-time, Permanent
Pay: $17.00-$18.00 per hour
Benefits:
* Dental care
* On-site parking
* Vision care
Shift:
* 10 hour shift
* 8 hour shift
Experience:
* Customer service: 1 year (required)
* Receptionist: 1 year (required)
Language:
* English (required)
Work Location: In person
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LocationToronto, ON
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Workplace information
On site
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Salary$17.00 to $18.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9491000903
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