guest service agent
Title posted on indeed.com -
Guest Service Agent (part-time)
Posted on
October 16, 2024
by
Employer details
Best Western Voyageur Place Hotel
Job details
*Overview of position:*
*Best Western Voyageur Place Hotel *is an award-winning hotel located in the heart of Newmarket, right across from Upper Canada Mall. We are ranked #1 on TripAdvisor for Newmarket and are consistently praised by our guests for our stellar customer service and cleanliness. We are currently seeking a part-time Front Desk Guest Service Agent. The job functions include accurately and efficiently handling all hotel reservations, registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. You will represent the hotel to our guests throughout all stages of their stay, ensuring every guest receives superior customer care.
*Responsibilities:*
Responsibilities and essential job duties for this role will include, but are not limited to, the following:
* Uses "Visual Matrix" reservation software to perform same-day and future reservations/cancellations.
* Handles all aspects of arrivals and departures including monetary transactions and payment processes.
* Manages and resolves guest complaints in a professional and courteous manner. Escalates issues to management when necessary.
* Maintains guests? privacy.
* Coordinates and communicates, both verbally and in writing, to current and potential guests about bookings and the property?s amenities.
* Operates multi-line switchboard.
* Maintains a high level of professional appearance and demeanor.
* Reports any unusual occurrences or requests to the supervisor or manager.
* Other duties as assigned.
*Qualifications:*
* High school graduate and/or equivalent experience.
* Working experience with Visual Matrix (property management system) is a definite asset.
* Minimum of one year of customer service experience required, preferably in a hotel setting.
* Works proficiently as a team member and independently
* Must show initiative and be self-motivated.
* Ability to understand and adhere to proper cash handling policies and procedures.
* Outstanding verbal and written communication and organization skills.
* Must maintain a high level of professionalism.
* Working knowledge of proper telephone etiquette.
* Must be competent with Microsoft Office programs such as Word and Excel
* Ability to work a flexible schedule, including weekends and holidays.
* The hotel is staffed 24-7-365. There are a variety of shifts to cover these hours, with a majority of them being 7AM-3PM and 3PM-11PM.
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: 8 ? 32 per week
Flexible language requirement:
* French not required
Schedule:
* Day shift
* Evening shift
* Holidays
* Weekends as needed
Work Location: In person
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LocationNewmarket, ON
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Workplace information
On site
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Salary$18.00HOUR hourly
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Terms of employment
Part time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9489666208
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