hotel manager
Title posted on indeed.com -
Boutique Hotel Manager
Posted on
October 16, 2024
by
Employer details
Tattingstone Inn
Job details
*Job Overview*
We are seeking a dynamic and experienced Boutique Hotel Manager to oversee the daily operations of our boutique hotel. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role requires a proactive individual who can effectively manage staff, maintain inventory, and ensure a welcoming atmosphere for all guests.
*Duties*
* Recruit, train, and oversee staff in all departments to ensure high standards of customer service and operational efficiency are met.
* Manage daily operations including inventory management, personnel performance, payroll, and financial accounting.
* Provide exceptional guest services by addressing customer inquiries and resolving issues promptly.
* Implement effective budgeting strategies to optimize sales and manage expenses.
* Coordinate with external parties including suppliers, event coordinators and travel partners
* Foster a positive team environment through strong leadership and communication skills.
* Promoting and marketing the business, including developing ways to attract new clientele.
* Maintain the hotel's appearance by ensuring cleanliness and organization at all times.
* Utilize phone etiquette to handle inquiries and bookings professionally.
* planning maintenance work, events, and room bookings
* liaising with maintenance and other specialist contractors
* meeting guests and responding to complaints and queries
* handling customer complaints and queries
* ensuring compliance with health and safety legislation and licensing laws.
*Experience*
* Previous experience in a hotel or hospitality environment is preferred, particularly in supervisory roles.
* Proficiency in customer service with a focus on guest satisfaction.
* Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.
* Strong budgeting skills with an understanding of financial management within a retail context.
* Demonstrate leadership experience with the ability to motivate and guide team members effectively.
* Familiarity with front desk operations and back-of-house operations is an asset, enhancing the overall guest experience.
If you are passionate about providing guests with exceptional experiences, have excellent interpersonal skills, and thrive in a fast-paced environment, we encourage you to apply for the Boutique Hotel Manager position. Join our team and help lead our team in creating memorable experiences for our customers!
*Qualifications*
* Minimum of 3 years of hotel management experience
* Strong leadership skills with a proven track record of supervising staff
* Excellent communication skills, including proficiency in phone etiquette
* Demonstrated ability in budgeting and financial management
* Multilingual or bilingual proficiency preferred
* Prior experience in guest services and front desk operations
* Knowledge of human resources practices in a hospitality setting
Job Types: Full-time, Permanent
Pay: $42,000.00-$52,000.00 per year
Benefits:
* Dental care
* Discounted or free food
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Profit sharing
* Vision care
Work Location: In person
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LocationWolfville, NS
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Workplace information
On site
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Salary$42,000 to $52,000YEAR annually
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9489535691
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