customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
October 15, 2024
by
Employer details
Ecopack Canada
Job details
*Job Summary*
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our customers. This role involves engaging with customers via phone and other communication channels to address inquiries, resolve issues, and promote our products and services. Bilingual candidates, especially those fluent in French, Spanish or Italian, are highly encouraged to apply.
*Duties*
* Provide outstanding customer service by responding to inquiries and resolving issues in a timely manner.
* Communicate effectively with customers through various channels, including phone, email, and chat.
* Utilize data entry skills to accurately record customer interactions and maintain updated records.
* Analyze customer needs and provide appropriate solutions or recommendations.
* Upsell products or services when appropriate to enhance customer satisfaction and drive sales.
* Maintain a professional demeanor while demonstrating excellent phone etiquette during all interactions.
* Collaborate with team members to improve processes and enhance the overall customer experience.
*Requirements*
* Strong customer service skills with a proven ability to communicate clearly and effectively in English; bilingual or multilingual candidates are preferred.
* Proficiency in data entry with attention to detail.
* Ability to analyze customer situations and provide effective solutions.
* Experience in upselling or promoting products/services is a plus.
* Excellent phone etiquette and interpersonal skills.
* A positive attitude, willingness to learn, and ability to thrive in a fast-paced environment.
Join us in delivering exceptional service while growing your career in a supportive environment!
Job Types: Full-time, Permanent
Pay: $21.32-$25.00 per hour
Expected hours: 40 per week
Additional pay:
* Bonus pay
* Overtime pay
Benefits:
* Dental care
* Disability insurance
* Extended health care
* Life insurance
* On-site parking
* RRSP match
* Vision care
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* Phone etiquette: 2 years (required)
* Data entry: 2 years (required)
* Customer service: 2 years (required)
Language:
* English (required)
Work Location: In person
Expected start date: 2024-11-04
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LocationBrantford, ON
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Workplace information
On site
-
Salary$21.32 to $25.00HOUR hourly
-
Terms of employment
Permanent employmentFull time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9487926375
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