Overview
Languages
English
Education
-
College/CEGEP
- or equivalent experience
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
-
Report on the performance of computer systems and networks
-
Respond to users experiencing difficulties with computer
-
Consult user guides, technical manuals and other documents to research and implement solutions
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Provide business systems, network and Internet support to users in response to identified difficulties
-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
-
Establish work priorities and ensure procedures are followed and deadlines are met
Experience and specialization
Computer and technology knowledge
-
Networking software
-
Networking hardware
-
Networking security
-
Intranet
-
Internet
-
Servers
-
MS Office
-
MS Windows
-
Spreadsheet
-
MS Excel
-
MS Word
-
Electronic mail
-
MS Outlook
Additional information
Security and safety
Transportation/travel information
-
Public transportation is available
Work conditions and physical capabilities
-
Fast-paced environment
-
Tight deadlines
-
Repetitive tasks
-
Attention to detail
-
Large workload
Personal suitability
-
Accurate
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Excellent written communication
-
Organized
-
Team player
-
Ability to multitask
-
Flexibility
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.