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e-commerce manager
Title posted on Jobillico - Specialist, e-Commerce Operations (Hybrid, Boucherville QC) Fluent in French
Posted on October 09, 2024 by Employer details RONA Inc.
Job details
<div> <div> <div> <strong>Specialist, e-Commerce Operations (Hybrid, Boucherville QC) Fluent in French</strong> <p></p> </div> <div> <div> <div> <i></i> Language <ul> <li> English </li> <li> Français (CA) </li> </ul> </div> </div> <div> Apply Now </div> </div> </div> <p> </p><p><span>Please note that:</span></p> <p> </p> <ul> <li> <ul> <li><span><strong><span>Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.</span></strong></span></li> <li><span><strong><span>We require all our head office associates to be proficient in French, spoken and written.</span></strong></span></li> <li><span><strong><span>3 days office / 2 days remote</span></strong></span></li> </ul> </li> </ul> <p> </p> <p> </p> <p><span><span>At RONA, over 22,000</span><span> </span><span>employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.</span></span></p> <p> </p> <p><span><span>We operate or service some 425</span><span> </span><span>corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA, R</span><span>é</span><span>no-D</span><span>é</span><span>p</span><span>ô</span><span>t, and Dick</span><span>?</span><span>s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.</span></span></p> <p> </p> <p><span><span>You</span><span>?</span><span>ve got the talent? We</span><span>?</span><span>ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You</span><span>?</span><span>ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. </span></span></p> <p> </p> <p><span><span>So, if you</span><span>?</span><span>re looking to do what you love, we could be a perfect match</span></span></p> <p> </p> <p> </p> <p><span>Our expectations</span></p> <p> </p> <p><span>The Specialist, e-Commerce Operations supports the store fulfillment and digital operations. The role focuses on ensuring on-time fulfillment, reducing cancellations and resolving fulfillment related issues to support a delightful customer experience. The ideal candidate will support digital operational enhancements and projects to provide a positive impact to our online business and support to our employees and helping our customers with their shopping experience. The incumbent will work cross-functionally with stores associates, store operations, product development teams, digital marketing, merchandising, contact centre, and other business partners to facilitate the effective fulfillment of eCommerce orders received via rona.ca, and renodepot.com.</span></p> <p> </p> <p> </p> <p><span><span>Your role<br></span> </span></p> <ul> <li><span><span>Become a system expert for Rona and RenoDepot banners knowing inside and out how the order fulfillment systems function and all the logic and processes that happen ?behind the scenes?. Be a crucial resource to be able to document and describe the functionalities when needed for training, bug issues and general questions.</span></span></li> <li><span>S<span>upport any new operational projects/technologies including analysis of current processes, brainstorm different strategies with risk/benefit analysis, assist developers in QA testing ensuring a holistic viewpoint of all connecting units is being considered and create detailed training packages and communications for roll out of the new functionality to impacted associates.</span></span></li> <li><span>Analyze<span> the online orders and customer metrics, look for trends and suggest ways to improve the fu- LocationBoucherville, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14457936
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