automotive service manager
Posted on
October 04, 2024
by
Employer details
Adams Chevrolet Buick GMC Ltd. Ponoka
Job details
Adams Chevrolet Ponoka is a family owned and operated GM Dealership located in Central Alberta for over 36 years. We are 20 minutes north of Red Deer and one hour south of Edmonton. We are a hard working fast paced team that is looking for someone that is honest, positive, dedicated, well groomed, has great customer service skills and is ready to be part of a fantastic team.
*Responsibilities:*
* Manage the day to day operations of the Service Department.
* Responsible for overseeing the scheduling of work in the service department and for the selling of required and recommended services.
* Handling customer concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
* Managing warranty claims and ensuring their quick submission.
* Provide training to assist Service Advisors to meet goals for productivity and customer satisfaction.
* Forecast and set goals and objectives for the service department.
* Handle escalated customer complaints.
* Ensuring a positive work atmosphere for all staff and a great experience for every customer.
* Actively manage and improve all measured performance indicators including gross sales, profitability, loyalty, and CSI.
* Supervise and keep record of shop equipment.
*Qualifications and Experience:*
* Automotive experience is required, with General Motors experience being a definite asset.
* Applicants should be proficient with computers, have excellent communication skills and a positive attitude towards working within and leading a team.
* Working knowledge of Quorum computer systems, Windows computers, essential programs, and performance metrics applications.
* Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department of at least five employees.
* Problem solving/critical thinking skills.
* Excellent communication skills (written and verbal).
*About Ponoka:*
Ponoka is nestled in the Battle River Valley, along the Highway 2 corridor, 59kms north of Red Deer and 95kms south of Edmonton. Ponoka is home to more than 7,300 people and is the perfect place to raise a family.
We are an equal opportunity employer and welcome applications from all candidates. We thank all candidates, but only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
* Dental care
* Extended health care
* Life insurance
Schedule:
* Monday to Friday
* Weekends as needed
Work Location: In person
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LocationPonoka, AB
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Workplace information
On site
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SalaryNot available
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9474510012
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