lunch supervisor
Title posted on indeed.com -
Bistro Supervisor
Posted on
October 03, 2024
by
Employer details
Hollyburn Country Club
Job details
*About Us *
Hollyburn Country Club - _A Private, Family Club_
Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.
*Our Values*
* Community ? Foster strong connections and a sense of belonging.
* Respect ? Uphold a culture of courtesy and mutual respect.
* Hospitality ? Deliver exceptional service in everything we do.
* Evolve ? Embrace change and strive for continuous improvement.
* Magic ? Create memorable experiences that go above and beyond.
_The Location: _Hollyburn Country Club is located in West Vancouver at 950 Cross Creek Road. Prior to applying for this position, we strongly encourage you to Google our location to ensure that you will be able to travel to and from work as public transportation is limited.
*Position Summary*
We are excited to welcome a passionate and experienced Bistro Supervisor to our dynamic team at Hollyburn Country Club. As a key member of our growing Food and Beverage Department, you will assist the Bistro Manager in overseeing the daily operations of our casual coffee shop and quick-service restaurant (QSR). Additionally, you will play an essential role in the opening of our exciting new 23,000-square-foot Food and Beverage facility.
The ideal candidate is service-driven, with a positive, can-do attitude, and a commitment to creating memorable guest experiences. You thrive on delivering exceptional service and embody the spirit of Unreasonable Hospitality, seeking to create magic with every interaction. Your leadership will help cultivate a positive, engaging work environment.
*Position Responsibilities *
_*Member Engagement 40%*_
* Ensure Members and guests receive courteous, prompt, and professional attention, using feedback to improve operations and satisfaction.
* Embody and promote club values of community, respect, evolution, hospitality, and magic, reflecting our commitment to quality service.
* Go above and beyond to understand and meet Hollyburn?s service goals, anticipating and introducing new programs to enhance Member experience.
* Train, coach, and mentor staff to consistently meet and exceed service standards, encouraging a high standard of appearance, hospitality, and service.
* Develop and maintain strong relationships with Members, staff, and management, ensuring prompt resolution and follow-up on service inquiries and concerns.
_*Leadership & Staffing 20%*_
* Assist with recruitment, selection, direction, and discipline of Food Services staff, ensuring adherence to Club hiring procedures.
* Provide ongoing training and orientation for new and existing employees on department policies, goals, and operations.
* Conduct regular staff meetings and pre-shifts, providing both formal and informal feedback, including annual performance evaluations.
* Monitor staff development and career growth opportunities, recommending staff for recognition and rewards when merited.
_*Facility & Safety 20%*_
* Ensure cleanliness, safety, and excellent first impressions of Bistro areas, including all equipment and fixtures.
* Train staff on the Club?s emergency procedures and ensure compliance with all safety, sanitation, and maintenance standards.
* Maintain effective inter-departmental communication to support smooth daily operations.
_*Operational Management 10%*_
* Manage and maintain cash floats, coordinating needs with the accounting department.
* Oversee product and revenue control systems, assisting in menu development and preventing theft.
* Purchase and maintain inventory of staff uniforms and stationery supplies.
* Ensure adherence to legal requirements related to Food & Beverage service. Prepare and submit weekly staff schedules and manage vacation requests via Dayforce.
* Track employee hours, labor costs, and assist with bi-weekly payroll submissions.
_*Budget & Financial Management 5%*_
* Develop and
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LocationWest Vancouver, BC
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Workplace information
On site
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Salary$19.00 to $22.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9473131794
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