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customer service assistant
Title posted on indeed.com - Customer Service Admin Assistant
Posted on September 27, 2024 by Employer details JNE Retail Equipment Inc
Job details
*Customer Service /Admin Assistant* We are a customer-centric company dedicated to providing exceptional service and support to our clients. We are looking for a friendly and enthusiastic Customer Service/Admin Assistant to join our team and help us maintain our high standards of customer satisfaction. JNE Retail Equipment Inc. is one of Western Canada?s most reputable and reliable suppliers of high-quality store fixtures and accessories to the retail industry. We cover an extensive area from Thunder Bay Ontario to Vancouver Island, BC and the Northwest Territories. The industry is dynamic, and we are constantly looking for new products and solutions for our customers. _*Are you a self-starter who can work independently and as part of a team?*_ _*Do you have the willingness to learn and be cross trained to support all areas of the business?*_ · Attention to detail and accuracy in all areas of duties is crucial to your success_._ · Prepare and edit documents, reports, and presentations. Maintain accurate records and filing systems. * Assist with various administrative tasks, including data entry and reporting. · Prepare and edit documents and reports. · Enhancing and maintaining existing business is key *About the Job:* Our customers are our success, and every customer should be treated with consistency and quality service. Adhering to company standards, culture, and best business practices is essential. · Achieve and maintain a rapport with customers giving the best possible service. · Effectively answer e-mails and telephone requests for product information, price quotations, order changes and adjustments from customers in a timely manner. · Assist customers with placing orders, and tracking shipments. · Working with freight carriers to ensure scheduled deliveries meet our customers needs. · Use and master Sage (Business Vision) software to retrieve customer information, purchase history, stock status information. Ensuring correct codes are used for retrieving and inputting information. · Quote prices, terms, delivery dates, based on product knowledge, working closely with purchasing department. · Maintain detailed and accurate records of customer interactions and transactions. · Gather customer feedback and provide insights to improve products and services. · Other duties as required to maintain essential best business practices. *Knowledge / Skills / Abilities* ? Attention to detail is essential to ensure high level accuracy. ? Strong organizational and multitasking abilities and changing priorities as needed. ? Microsoft office / Excel / Teams/ Outlook / Power Point. ? Experience in accounting software preferably Sage. ? Self starter, inquisitive, with willingness to learn, be coached and grow into the position. ? Work independently with minimum supervision. ? Excellent communication and interpersonal skills. ? Be a team player. Interact effectively and professionally with all levels of staff and management. ? Excellent command of the English language, with effective oral and written communication. ? Enthusiastic, with positive attitude. ? Possess common sense ability to inquire and ask questions to obtain information needed when dealing with customers, co-workers, and management. *Education / Experience* ? High school diploma or equivalent; additional qualifications in customer service or related fields are a plus. ? Open, based on skillsets developed both from work experience and relevant education. *Compensation / Benefits* ? Competitive salary ? will be based on experience and skillset as well as how much time will be needed to train the employee. ? Benefit package available after successful 3-month review, details TBD. The individual we are looking for wants to learn and grow with the company Job Types: Full-time, Permanent, Casual Job Types: Full-time, Permanent Expected hours: 40 per week Benefits: * Dental care * Extended health care * Life insurance * On-site parkin- LocationCalgary, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9463775704
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