case manager
Posted on
September 24, 2024
by
Employer details
Home Instead Senior Care
Job details
_Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._
*Do you want to work in a position that will provide significant fulfillment? *Would you like to join an energetic team who is committed to collectively enhancing the lives of people in our community?
They are expected to be responsible for providing the highest level of quality service to all clients and family members that relate to client care including Care Consultations with potential clients and family members, client/CAREGiver introductions and Quality Assurance visits with existing clients. They use sales skills to determine each client?s initial needs and provide solutions in the form of a tailored plan of care. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention. We will be able to achieve this by working well with team members and a strong sense of commitment to service.
*As a Home Instead employee, you receive:*
* *Job Training - *extensive initial and on-going training
* *Work Local* - serve seniors in your community of York Region: Aurora, East Gwillimbury, Georgina, King, Markham, Newmarket, Richmond Hill, Vaughan, and Whitchurch-Stouffville.
* *Personal Satisfaction* - make a difference in someone's life
* *Social Environment* - gives you the opportunity to meet new people, develop meaningful relationships and work cohesively as a team
* *Growth Opportunities* - grow your career in a high quality organization
* *Incentives* - generous competitive plan to reward continued growth in metrics
*Essential Job Function:*
* Meet with clients and family members to discuss their needs and provide solutions in the form of a plan of care
* Conduct care consultations as needed
* Assist General Manager in Operating the day to day functions of the business
* Maintain ongoing communication and a consistent follow-up schedule with clients and families
* Work with other team members to coordinate various aspects of a client?s care
* Conduct client/CAREGiver introductions with every new client and every new CAREGiver
* Develop a Quality Assurance frequency plan to ensure each client has QA visits and calls
* Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
* Demonstrate open and effective communication with clients, family members, Management, colleagues, and CAREGivers
*Additional Duties:*
* Assist the General Manager in overseeing daily operations and ensuring the smooth running of the business
* Help develop and implement strategies to improve overall performance and profitability
* Manage and motivate a team of employees, providing guidance and support as needed
* Monitor inventory levels and coordinate with suppliers to ensure adequate stock
* Handle customer inquiries, complaints, and issues in a professional and timely manner
* Assist in creating and implementing policies and procedures to maintain a safe and efficient work environment
* Collaborate with other departments to streamline processes and enhance productivity
* Prepare reports and presentations for management review
*Job Requirements:*
* Must possess a valid Drivers License and is insurable
* A degree in Social Service Worker is preferred but not required
* Minimum 1 year of working experience preferred
* Provide top notch customer service to internal and external customers
* Thrives in a fast paced environment multi-tasking with various tasks
* Proficient in MS Office
* Strong leadership abilities with the ability to effectively manage a team
* Proven problem-solving skills with the ability to make sound decisions under pressure
* Detail-oriented with strong organizational skills
* Knowledge of industry regulations and best practices
_Employment will be considered cond
-
LocationRichmond Hill, ON
-
Workplace information
On site
-
Salary$50,000YEAR annually
-
Terms of employment
Full time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9458672974
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.