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contact centre agent - customer service
Posted on September 24, 2024 by Employer details FIL Delivery Inc.
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Tasks: Supervise staff. Train staff. Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Explain the type and cost of services offered. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Answer clients' inquiries and provide information. Resolve product and service related problems. Delegate work to office support staff. Perform data entry. Follow-up on issues with work orders. Documentation knowledge: Bill of lading. Type of experience: Call centre. Area of specialization: Communications. Brand management. Product. Specialization/experience (business sales and services): Distribution. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Collaborative. Screening questions: Are you available for the advertised start date?. Are you currently a student?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Long term benefits: Long-term care insurance. Other benefits: Free parking available. Learning/training paid by employer. Paid time off (volunteering or personal days). Team building opportunities. Travel insurance. Support for persons with disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for newcomers and refugees: Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Support for Indigenous people: Facilitates access to Elders who can offer support and guidance to Indigenous workers . Support for mature workers: Offers mentorship, coaching and/or networking opportunities for mature workers . Supports for visible minorities: Offers mentorship programs that pair members of visible minorities with experienced employees.- LocationMississauga, ON
- Workplace information On site
- Salary$60,000YEAR annually / 80 hours bi-weekly
- Terms of employment Permanent employmentFull time
- Day
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3091736
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Supervise staff
- Train staff
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Answer clients' inquiries and provide information
- Resolve product and service related problems
- Delegate work to office support staff
- Perform data entry
- Follow-up on issues with work orders
Experience and specialization
Documentation knowledge
- Bill of lading
Type of experience
- Call centre
Area of specialization
- Communications
- Brand management
- Product
Specialization/experience (business sales and services)
- Distribution
Additional information
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
- Collaborative
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Long term benefits
- Long-term care insurance
Other benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Travel insurance
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Support for Indigenous people
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
Support for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
Supports for visible minorities
- Offers mentorship programs that pair members of visible minorities with experienced employees
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-10-24
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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