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technical support analyst - systems
Posted on September 23, 2024 by Employer details Blackman Support Services Ltd.
Job details
Education: No degree, certificate or diploma. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Computer and technology knowledge: Networking software. Networking hardware. Security software. Database software. MS Office. SQL. SharePoint. MS Exchange. Server Hardware. Enterprise resource planning (ERP) software. Material requirements planning (MRP) system. Cloud. Virtualization. Equipment, eystems and controls experience: Security system. Security and safety: Criminal record check. Transportation/travel information: Willing to travel. Work conditions and physical capabilities: Work under pressure. Sitting. Personal suitability: Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Ability to multitask. Analytical. Efficiency. Experience: 5 years or more. Health benefits: Dental plan. Health care plan. Financial benefits: Bonus. Other benefits: Other benefits.- LocationVictoria, BC
- Workplace information On site
- Salary$70,000YEAR annually / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Weekend, Shift
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3083222
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Security software
- Database software
- MS Office
- SQL
- SharePoint
- MS Exchange
- Server Hardware
- Enterprise resource planning (ERP) software
- Material requirements planning (MRP) system
- Cloud
- Virtualization
Equipment, eystems and controls experience
- Security system
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Willing to travel
Work conditions and physical capabilities
- Work under pressure
- Sitting
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Ability to multitask
- Analytical
- Efficiency
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Bonus
Other benefits
- Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2025-01-09
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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