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collections department manager
Title posted on ZipRecruiter - Collections Specialist Bilingual
Posted on September 17, 2024 by Employer details Exact Match Recruitment
Job details
<h3>Job Description</h3><div>Job Description<div><p>Collection Specialist Bilingual for OEM</p><p><strong>Hybrid 2 days home and 3 days Home</strong></p><p><strong>Must be Bilingual (English/French) 100% proficiency </strong></p><p>(Experience with finance/loans for dealers to consumers buying)</p><ul><li>Demonstrate good customer service skills while adhering to company policies and procedures</li><li>Negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards</li><li>Maintain up-to-date customer contact information in the system</li><li>Make routine telephone calls, send emails, etc. to delinquent customers;</li><li>Work with customer to determine solutions to resolve delinquency</li><li>Secure a payment commitment of past due or outstanding balance and negotiate with the customer to obtain total amount due</li><li>Review, analyze, and determine course of action to resolve delinquent status.</li><li>Approve/deny payment arrangement requests generated by delinquent customers</li><li>Work assigned collection queue daily, reconcile past due accounts</li><li>Work closely with the Legal Credit & Recovery Specialist to ensure timely recovery of repossessions</li><li>Assist with assignment to bailiff and coordination of repossessions</li><li>Work with dealers and bailiffs in order to ensure units are recovered and secured</li><li>Communicate with dealers to assist with collections, repossession, and storage</li><li>Review daily report and maintain adequate and comprehensive notes in support of actions taken to secure units</li></ul><p><strong>Qualifications:</strong></p><ul><li>University degree or College diploma</li><li><strong>Experience with finance/loans for dealer to consumers buying) with OEM Automotive</strong></li><li>Proficient with Microsoft Office (Excel, Outlook, Word) and Windows environment</li><li>Excellent verbal and written communication</li><li>Strong interpersonal skills with a winning customer service attitude, professional demeanor and phone etiquette</li><li>Advanced judgment and problem solving skills</li><li>Strong organizational and analytical skills</li><li>Detailed oriented and ability to troubleshoot account issues</li><li>Self-motivated with the ability to take initiative and resolve problems independently</li><li>General understanding of captive finance industry is an asset</li></ul><p><strong>Bilingual (English/French)</strong></p><p> </p></div></div><h3>Company Description</h3><div>Our Client is a North American Manufacturer with multiple locations across Canada and the USA.</div>- LocationPickering, ON
- Workplace information On site
- Salary$88,143.25YEAR annually
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #03eb0707
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