customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 13, 2024
by
Employer details
Affinity eSolutions
Job details
Affinity eSolutions Inc. is currently looking for a driven and independent *Affinity Care Representative* to join our team.
You will be tasked with supporting healthcare professionals for our clients utilizing the very best Compliance Monitoring Program available today.
*Responsibilities:*
· Embody the winning culture of Affinity and foster an unparalleled client-relationship to build and establish trust as the lead point of contact.
· Provide support through inbound calls and online tools.
· Resolve client issues efficiently with diplomacy and professionalism
· Investigate issues using Affinity software
· Be the subject matter expert in Affinity?s program to be confident in your ability to support and resolve client concerns.
· Manage and resolve any pending or outstanding alerts within the system.
*Requirements:*
· Must reside in Toronto, Ontario
· Excellent written and verbal communication skills and techniques.
· Passionate about customer service.
· Ability to effectively multi-task.
· Capable to manage time-sensitive duties.
· Flexible to shift work between 6:30AM ? 8:00PM, 5 days a week (Monday to Friday), occasional weekends, public holiday shifts may be requested.
*Company Description:*
Affinity develops enterprise-level, web-based applications and community portals that streamline information-gathering and data management, and support decision-making and reporting processes. It also provides unparalleled customer support and comprehensive eLearning and training tools to optimize applications? usage by end user audiences. Affinity is an equal opportunity employer.
*Company Website:*
www.affinityesolutions.com
Job Type: Full-time
Benefits:
* Company events
* Paid time off
* Work from home
Schedule:
* 8 hour shift
* Holidays
* Weekends as needed
Education:
* Secondary School (preferred)
Experience:
* customer service: 2 years (preferred)
Work Location: Hybrid remote in Markham, ON
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LocationMarkham, ON
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Workplace information
On site
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SalaryNot available
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9446047744
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