customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 16, 2024
by
Employer details
St. John Ambulance
Job details
*St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Kingston Branch.*
*Responsibilities:*
*- Handle inbound and outbound customer calls in a professional and courteous manner*
*- Provide accurate and timely information to customers regarding products, services, and order status*
*- Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management*
*- Maintain customer records by updating account information and documenting interactions*
*- Follow communication procedures, guidelines, and policies to ensure customer satisfaction*
*- Analyze customer needs and recommend appropriate products or services*
*- Reconcile payment information appropriately and maintain accurate records in Microsoft 365 database.*
*Requirements:*
*-Minimum 3 years of office administration/customer service experience*
*- Strong phone handling skills and active listening skills*
*- Excellent communication skills, both verbal and written*
*- Ability to multi-task, prioritize, and manage time effectively*
*- Proficient in using computer systems and software applications specifically, Microsoft Office D365 software*
*- Ability to analyze customer needs and recommend appropriate solutions*
Job Type: Full-time
Benefits:
* Dental care
* Extended health care
* Paid time off
Schedule:
* Monday to Friday
Experience:
* Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 2024-09-30
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LocationKingston, ON
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Workplace information
On site
-
SalaryNot available
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9448369696
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