Overview
Languages
English
Education
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Supervise other technical support workers in this group
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Provide business systems, network and Internet support to users in response to identified difficulties
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Perform Web-server backup and recovery operations
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Provide customer service
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Manage incidents
Additional information
Personal suitability
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Accurate
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Efficient interpersonal skills
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Initiative
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Team player
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Honesty
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Support for youths
- Offers on-the-job training tailored to youth
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Support for mature workers
- Provides staff with awareness training to create a welcoming work environment for mature workers
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.