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Title posted on ZipRecruiter - Senior Auto Collector - 3rd Party
Posted on September 06, 2024 by Employer details The FDR Group of Companies
Job details
<h3>Job Description</h3><div>Job Description<div><p>We are currently experiencing rapid growth and development in our Richmond Hill location and are recruiting dedicated individuals for <strong>full time </strong>positions in our auto collection department. The ideal candidate is someone who is charismatic, energetic, positive, self-motivated, willing to learn and believes in providing the best service and results. Whether you are experienced in the collection industry or looking for a new career, we offer an excellent opportunity to work in an enjoyable environment with financial rewards.</p><p><strong>Job Description</strong></p><ul><li>Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.</li><li>Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.</li><li>Maintain compliance by use of proper policy, procedures, and scripts.</li><li>Accurately record all details of communications and activities within the system.</li><li>Proactively monitor and investigate accounts to locate pertinent information to aid collection.</li><li>Identify cases for special handling according to company criteria, including legal actions and asset attachment.</li><li>Maintain a clean and secure work environment.</li><li>Ensure collection goals are obtained.</li></ul><p><strong>Qualifications</strong></p><ul><li>Experience with auto financing, leasing, repairs or collections is an asset</li><li>Strong negotiation and customer service skills</li><li>Detail-oriented, organized, efficient and able to multi-task</li><li>Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook</li><li>Superior oral and written communication skills</li><li>Experience using third-party bank database systems an asset</li><li>A collection or sales background is an asset</li><li>Bilingualism is an asset</li></ul><p><strong>Benefits</strong></p><ul><li>Competitive salary, paid training, and a commission structure</li><li>Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses</li><li>Group Benefits (health, life, dental insurance plan - for full time employees)</li><li>Career advancement and promotional opportunities</li></ul><p>If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.</p><p><strong>About Us</strong></p><p>Financial Debt Recovery Limited (FDR) is a multi-source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include, the Federal Government of Canada, the largest automotive portfolios, many of Canada's chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.</p><p><strong>Inclusiveness</strong></p><p>Financial Debt Recovery Limited is an equal opportunity employer. We are committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. If you require accommodation for the <span class="long-word">recruitment/interview</span> process (including alternate formats of materials, accessible meeting rooms or other accommodation(s), please let us know and we will work with you to meet your needs.</p><p><strong>Experience:</strong></p><ul><li>collections: 1 year (Preferred)</li><li>Auto financing/leasing: 1 year (Preferred)</li></ul><p>Benefits:</p><ul><li>Company events</- LocationRichmond Hill, ON
- Workplace information On site
- Salary$4,045.93MONTH monthly
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #305f1eb1
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