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technical support representative
Posted on September 04, 2024 by Employer details 12667134 CANADA INC.
Job details
Education: College/CEGEP. or equivalent experience. Work setting: Computer hardware or software retailer/wholesaler. Help desk. Research and development institution. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Computer and technology knowledge: Python. C++. SQL. C. Experience: 1 year to less than 2 years. Workplace information: Remote.- LocationRemote based in Brampton, ON
- Workplace information Remote
- Salary$29.50HOUR hourly / 32 hours per week
- Terms of employment Permanent employmentFull time
- To be determined
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3065845
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
1 year to less than 2 years
Remote
Work must be done remotely. There’s no office space provided.
Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
- Research and development institution
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Python
- C++
- SQL
- C
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-10-04
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
Remote job disclaimer: The minimum wage of this job is calculated based on the location of the employer. This might be different from the minimum wage currently offered in your province or territory.
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