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call centre manager
Posted on August 06, 2024 by Employer details Express Repair Inc
Job details
Education: No degree, certificate or diploma. Asset languages: Philippine languages. Tasks: Hire, train, direct and motivate staff. Direct and advise staff in the development and implementation of service quality assessment strategies. Plan, administer and control budgets for client projects, contracts, equipment and supplies. Leading/instructing groups. Provide customer service. Assign, co-ordinate and review projects and programs. Supervision: 5-10 people. Area of specialization: Telecommunications. Operations management. Sales. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent written communication. Organized. Reliability. Team player. Experience: 2 years to less than 3 years. Financial benefits: Bonus.- LocationNorth York, ON
- Workplace information On site
- Salary$118,000YEAR annually / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Weekend, Overtime, Flexible Hours, Morning
- Starts as soon as possible
- Benefits: Financial benefits
- vacancies 2 vacancies
- Source Job Bank #3027766
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Philippine languages
Responsibilities
Tasks
- Hire, train, direct and motivate staff
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Leading/instructing groups
- Provide customer service
- Assign, co-ordinate and review projects and programs
Supervision
- 5-10 people
Experience and specialization
Area of specialization
- Telecommunications
- Operations management
- Sales
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Organized
- Reliability
- Team player
Benefits
Financial benefits
- Bonus
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-29
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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