customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative (Part Time)
Posted on
July 04, 2024
by
Employer details
Robbins Towing
Job details
*About us*
We are professional and agile.
Our work environment includes:
* Modern office setting
* Training Provided
A Dispatcher typically works in the transportation industry helping to coordinate and optimize delivery schedules. They will work to resolve any logistical problems that arise such as traffic or other delays. A Dispatcher may also be responsible for updating customer web portals with up-to-date information. Lastly, they must always ensure proper safety procedures are being carried out.
A successful dispatcher must handle multiple tasks effectively. The goal of the question is to evaluate the candidate's ability to stay organized when dealing with several duties throughout their day. What to look for in an answer:
* Organizational skills to keep track of projects and tasks
* Time management skills to predict how long it takes to accomplish tasks
* Ability to prioritize tasks consistently
A dispatcher needs to keep detailed records of customer calls. The goal of the question is to determine the candidate's process for record-keeping. What to look for in an answer:
* Organizational skills to create and maintain customer files
* Attention to detail and ability to record important details with accuracy
* Communication skills to gather crucial information from callers
A dispatcher must have solid computer literacy skills and be familiar with dispatching software. The question's goal is to evaluate the candidate's experience with computers and software used in their position. What to look for in an answer:
* Experience with specific software, or one similar to the program your company uses
* Solid foundational computer literacy skills
* Interest in learning new software
A successful candidate must understand the full scope of responsibilities for the position. The question's goal is to determine the candidate's awareness of what duties a dispatcher completes in a day. What to look for in an answer:
* Critical thinking to analyze what an average day might be like as a dispatcher
* Research about the company and preparation for the interview
* Communication skills to describe their thoughts clearly
Tow Truck Dispatchers coordinate roadside assistance, manage logistics for vehicle recovery, and ensure prompt, efficient service. Responsibilities include receiving emergency calls, dispatching tow trucks, and tracking job progress.
*Responsibilities:*
* Answering incoming calls and responding to customer inquiries and requests for tow truck services
* Dispatching tow trucks to the appropriate location based on the type of service needed and the availability of drivers
* Communicating with tow truck drivers to provide updates on job assignments and changes to the schedule
* Monitoring tow truck activity to ensure that all jobs are completed in a timely and efficient manner
* Recording and maintaining accurate records of all job assignments and customer interactions
* Coordinating with other departments to ensure that customer needs are met and service levels are maintained
* Ensuring compliance with all safety regulations and protocols
* Performing other duties as assigned by management
*Requirements:*
* two years of experience in dispatching tow trucks or similar vehicles
* excellent communication skills, both verbal and written
* ability to handle high-stress situations and make quick decisions
* familiarity with GPS and mapping software
* strong organizational skills and attention to detail
* ability to work flexible hours, including weekends and holidays
* valid driver's license and clean driving record
* familiarity with relevant regulations and laws related to towing and transportation
Job Type: Part-time
Pay: $16.55-$17.20 per hour
Expected hours: No more than 20 per week
Benefits:
* Flexible schedule
Flexible Language Requirement:
* French not required
Schedule:
* Monday to Friday
Experience:
* dispatching: 1 year (preferred)
Work Location: In person
Application deadline: 2024-07-18
Expected start
-
LocationSt. Catharines, ON
-
Salary$16.55 to $17.20HOUR hourly
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Terms of employment
Part time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9351604700
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