account executive
Title posted on indeed.com -
SWSE Account Executive, Memberships
Posted on
June 25, 2024
by
Employer details
SW Sports & Entertainment (SWSE)
Job details
*Job Title: *SWSE Account Executive, Memberships
*Reports to: *SWSE Ticketing Manager
*Department: *SWSE Tickets
*Location: *Sudbury Office ? Not Remote
*POSITION PURPOSE:*
SW Sports & Entertainment is seeking a dedicated and enthusiastic Account Executive, Memberships to join our team. This role is pivotal in managing the relationships and experiences of our valued season ticket holders. The ideal candidate will be a proactive, detail-oriented individual with exceptional customer service skills and a passion for sports entertainment.
*RESPONSIBILITIES:*
* Manage all aspects of season ticket accounts, ensuring accurate processing of renewals, upgrades, and new sales.
* Coordinate the distribution of season tickets and related materials, ensuring timely and accurate delivery.
* Handle all inquiries from season ticket holders, providing prompt and courteous responses.
* Build and maintain strong relationships with season ticket holders through regular and proactive communication.
* Address and resolve any issues or concerns from season ticket holders, ensuring a positive and seamless experience.
* Develop and implement personalized communication plans, including newsletters, event invitations, and exclusive offers.
* Plan and execute special events and game-day experiences for season ticket holders, enhancing their overall experience.
* Collaborate with other departments to create exclusive promotions and events for season ticket holders.
* Assist with the coordination and facilitation of group and special interest experiences during home games.
* Develop and execute strategies to attract new season ticket holders and retain existing ones.
* Monitor and report on sales performance, providing regular updates to the Manager of Tickets, Group Sales & Memberships.
* Utilize CRM systems to track and analyze data related to season ticket holders, including retention rates, sales trends, and customer feedback.
* Generate reports to identify areas for improvement and opportunities for growth.
* Maintain detailed and accurate records of all season ticket transactions and interactions.
* Provide on-site support during home games, including managing season ticket holder services and facilitating special experiences.
* Ensure a high level of customer service is maintained throughout the event.
* Other tasks as assigned.
*QUALIFICATIONS:*
* Undergraduate degree, preferably in a business-related discipline (Business Administration, Communication, Sales, or Sports Management)
* Strong administrative and computer skills with proficiency in the Microsoft Office Suite.
* Sales experience an asset with preference in sports and events.
* Understanding of ticketing software such as ProVenue/Tickets.com will be considered an asset.
* Demonstrate a proven track record in sales and building quality relationships.
* Outstanding listening, written and verbal communication skills.
* Maintain a flexible work schedule.
* Honesty and professional integrity.
* Self-motivated with the ability to work both independently and in a team environment with a proactive positive attitude.
* Ability to work long and unpredictable hours on weekdays, weekends, and holidays as needed.
* Valid Class G Ontario Driver?s License and access to a vehicle is required.
*WORKING CONDITIONS:*
* Ability to work staggered hours, evenings and weekends as necessary.
* Travel requirements will be moderate as per OHL Schedule.
*COMPENSATION: *
Compensation will be based on the experience and qualifications of the candidate. This job will involve working irregular hours, weekends and holidays to accommodate all Sudbury Wolves, Sudbury Five, Sudbury Cyclones and Sudbury Spartans games as well as select community events.
*Job Title:* SWSE Account Executive, Memberships
*Job Location*: Sudbury, Ontario
*Application Deadline:* July 19, 2024
*Applications will be accepted until July 19th, 2024.*
*All interested applicants are encouraged to submit their resume and a short-written respon
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LocationGreater Sudbury, ON
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9337285747
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