testing, adjusting and balancing (tab) technician for heating, ventilating and air conditioning (hvac)
Title posted on indeed.com -
HVAC Service Supervisor
Posted on
June 26, 2024
by
Employer details
Aire One West Heating & Cooling
Job details
*About Us:*
Aire One West Heating and Cooling is a leading provider of HVAC services in the Hamilton & surrounding areas. We pride ourselves on delivering top-notch heating and cooling solutions to our customers with a focus on quality, reliability, and customer satisfaction.
*Job Description:*
We are seeking a dedicated and experienced HVAC Service Supervisor/Dispatcher to join our team. The successful candidate will be responsible for overseeing the daily operations of our service department, ensuring efficient scheduling/dispatching of HVAC technicians, and providing excellent customer service.
*Key Responsibilities:*
* Supervise and coordinate the activities of service technicians, including scheduling and dispatching to customer locations for maintenance and repairs.
* Mentor dispatch staff.
* Monitor and manage work orders from initiation to completion.
* Ensure timely and effective communication with customers regarding service appointments and follow-ups.
* Maintain accurate records of service calls, technician assignments, and customer interactions.
* Assist in resolving customer complaints and concerns in a professional and timely manner.
* Communicate with customers about any delays or changes to appointments.
* Coordinate tech schedules to maximize profit by considering service time, location, gas, skill level, and prioritizing urgent requests.
* Monitor techs' locations and progress to ensure timely arrivals.
* Dispatch calls to technicians with all necessary details and fee information.
* Coordinate with the Installation Department as needed.
* Monitor inventory levels and coordinate purchases to ensure an adequate supply of parts and materials.
* Maintain relationships with suppliers for better pricing and prompt processing of orders.
* Process part orders as diagnosed, order additional parts as needed, and confirm warranty coverage.
* Follow up on back-ordered items and escalate rush warranty orders.
* Communicate delays and updates on parts with customers.
* Coordinate with techs on stock requirements.
* Process warranty part and equipment claims.
* Ensure parts and equipment required for potential return are labeled and stored.
* Maintain accurate records of warranty orders for quick recall.
* Resolve discrepancies quickly for prompt credit recovery.
* Review invoices and maintain accurate records with correct pricing.
* Monitor techs' and installers' stock to keep costs low.
* Manage fleet maintenance and repairs.
*Qualifications:*
* Minimum of 3-5 years of experience in HVAC service and dispatching.
* Strong knowledge of HVAC systems and terminology.
* Excellent organizational and time management skills.
* Strong communication and interpersonal skills.
* Ability to handle multiple tasks and work in a fast-paced environment.
* Proficiency in computer software
*How to Apply:*
Interested candidates are invited to submit their resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: From $26.00 per hour
Expected hours: 40 per week
Benefits:
* On-site parking
Flexible Language Requirement:
* French not required
Schedule:
* Monday to Friday
* Weekends as needed
Supplemental pay types:
* Commission pay
Licence/Certification:
* driver's license (preferred)
* Gas (preferred)
* air conditioning & refrigeration license (preferred)
Work Location: In person
Application deadline: 2024-07-05
Expected start date: 2024-07-05
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LocationHamilton, ON
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Salary$26.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9338755749
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